the handbook is important
The information in our Student Handbook is important, and you are encouraged to become familiar with what is in it. You will be sent a link to it in your enrolment details.
It contains information on:
• How to contact us
• Enrolment and withdrawal procedures
• Student fee protection
• Safety rules
• Privacy act
• Drug and alcohol policy
• Student code of conduct
• Disciplinary process
• Health and safety
• Complaints
• Assessment
• Appeals
self-review of the code
The Education (Pastoral code of Tertiary and International Learners) Code of Practice 2021 requires us to self-review against it to ensure your wellness and satisfaction. You can read our self-review here.
For more about the code see check our this page from NZQA.
Our goals:
• 80% completion rates
• Over 7/10 satisfaction rating
On our Feedback page we have listed anything that has been raised with us and what we have done about it.
We listen.
to help you meet your goals we want to help you stay well
For various reasons, sometimes we all need a bit of extra help.
Please talk to your tutor or programme leader about anything that may impact on your learning. If you need additional help (hey, sometimes we all do) talk confidentially to our student support.
In the meanwhile, here are some things that may help:
• Stay well - eat well
• Wellbeing services - Kaupapa Máori
• Support services - Vaka Pasifika
In our online environment we have resources and courses and you can view a referral pamphlet here.
